Prescriptions

Ordering Medication

To order your medication, you can:

  • phone your nominated pharmacy and ask them to order on your behalf. Your local pharmacy may offer a home delivery service.
  • use the myGP app on a smart phone or tablet to request medication and collect from your nominated pharmacy or if available arrange delivery.
  • Alternatively, patients may post their prescription request in the post box at any of our sites and so avoid the need to come into the surgery. These will be checked regularly throughout the day.

If you have not already nominated a pharmacy, please phone the surgery and speak to one of our Reception Team to do so or visit your chosen pharmacy and ask them to sign you up for EPS prescriptions.  Please note doing this WILL NOT order your prescription – you will still need to choose one of the methods above.

We would also ask that you order your medication in plenty of time, and allow 4 working days for a prescription to arrive at your nominated pharmacy.


MyGP App


How do I order my Repeat Prescriptions?

The quickest, easiest and most secure way to order your repeat medication is by using Online Services.  The benefits of ordering online are shown below alongside the other ways in which you can order your medication.

 ProsCons
On line using myGP or Patient AccessQuicker;  
More efficient;   
Goes directly into the medical records system for authorisation;   
Can be ordered 24 hours per day/7 days per week;
Can be ordered from anywhere – home or away;      
Reduces capacity for error
·       Need to register in person for use
ask your Pharmacy to order on your behalfYou pharmacist will order for you;      
You don’t need to have a computer, tablet or smartphone
·   There is an extra step before the Practice receives your request. This gives the Practice less time to issue your prescription;      
More chance of error in your order due to misunderstanding of your request;       
Can only be ordered when Pharmacy is open
By Hand by leaving your request slip in the prescription order box or at receptionYou know the paper is at the surgery;    
You don’t need to have a computer, tablet or smartphone
There will be a delay between you dropping off the request and it being actioned;       
Possible errors due to legibility;      
Possible delay whilst a Medicine Coordinator checks the order and ensures you have ordered correctly;       
Can only be ordered during Practice opening hours

What are the time-frames for ordering my Repeat Prescriptions?

Please order your repeat prescriptions at least four full working days (excluding weekends and Bank Holidays) before you wish to collect them.  Requesting prescriptions at short notice can cause extra work for staff and doctors and causes delays for other patients.

You need to allow extra time to process your prescription if the items you require are not on your repeat medication list as this often has to be approved by your GP.

Details of expected time-frames are shown below:

OrderReady to Collect
Monday before 12.00pmFriday after 2.00pm
Tuesday before 12.00pmMonday after 2.00pm
Wednesday before 12.00pmTuesday after 2.00pm
Thursday before 12.00pmWednesday after 2.00pm
Friday before 12.00pmThursday after 2.00pm

Nominated Pharmacy

Did you know you can also nominate a pharmacy of your choice for your prescription to be sent directly to by your GP? This means your prescription will go straight to the pharmacy you choose and you do not need to collect the paper prescription from Reception.  Please ask at reception for further information and to nominate your pharmacy.


Medication Reviews

Patients on repeat medication will be asked to speak to a member of the clinical team at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.