Appointments at Lancaster Medical Practice during the COVID-19 Pandemic

Please note, patients SHOULD NOT attend any of our sites unless you have a PRE-BOOKED APPOINTMENT. This is for patient and staff safety. Thank you for your co-operation with this during the current COVID-19 pandemic.

A Message for Our Patients

Along with all of our NHS colleagues, the past few weeks have been extremely busy and challenging for all the Lancaster Medical Practice team. We want to thank all our patients who have been so understanding whilst trying to get through to us on the phone and whilst we’ve been talking to you about your appointments.

All patients are asked to NOT visit the Practice in person, but to telephone us first. We can assist with almost everything by telephone and where you do need to be seen, the receptionist or clinician will then advise you as to which site to attend.

For the coming weeks, we have made some changes to the way we work, to ensure we are best protecting and caring for our all of our patients and staff. As such, we are restricting access to our sites.

You MUST NOT attend any of our sites if you are experiencing any of the below:

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

OR

• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual))

OR

• loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Our RED site is our Lancaster University site. You will be made aware by our clinical team if you are required to attend a RED site. Clear instructions will be given to patients by our clinicians at the time of your appointment booking.

Our AMBER sites are Owen Road, Rosebank and Galgate. You will be seen in our AMBER sites if you require a face to face appointment and are NOT experiencing any viral symptoms (long term cough (over two weeks)/cold/sore throat/sinus problems/earache/general fatigue).

Our GREEN sites are King Street, Dalton Square and Meadowside – these sites will be temporarily closed to patients, however patients will still be able to drop off their prescription requests in secure boxes outside these sites and telephone services will remain. If you normally choose to attend your appointments at these sites, you will of course be able to access services at one of our other sites.

We have unfortunately been required to adjust the types of appointments available via online booking and are currently only taking online bookings for reception services.

Thank you for your patience and continued support.

From Lancaster Medical Practice Partners and Staff

Important Information - Coronavirus 

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

• shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
• one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
• any medical need, or to provide care or to help a vulnerable person
• travelling to and from work, but only where this absolutely cannot be done from home

Important

These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

Symptoms and what to do

Do not leave your home if you have either:

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

OR

• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual))

OR

• loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

For information on:

• Advice for people at high risk
• Symptoms and what to do
• Getting an isolation note
• Self-isolation if you or someone you live with has symptoms
• More information

Welcome to Lancaster Medical Practice

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. New technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Online Services

Online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

• book or cancel appointments online
• renew or order repeat prescriptions online
• view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

Click here for more information.

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