Non-urgent advice: COVID-19 Notice
Please do not arrive more than 5 minutes before your appointment time – if you do, you may be asked to wait outside or in your car.
In addition, wherever possible, please come in to the practice on your own. These measures are in place to ensure that social distancing can be maintained at all times.
Online Consult provides an alternative way to contact the practice by guiding you through a series of questions to determine what your query is (both administrative and medical), and what the next steps should be. If general practice is the most appropriate option for you, we will be notified and one of our team will give you a call back.
All surgeries are by appointment. Our reception staff may ask for the reason you have made contact – this is so you can receive the best care from the most appropriate clinician, more quickly. You may also be advised that another service, for example a pharmacy, would be the best option for you. Our staff have been highly trained to know when this advice is appropriate, however should your condition not improve or worsen, please get back in contact with the practice.
All members of staff are strictly bound by the NHS code of confidentiality so you can discuss your needs with them in complete confidence.
Our multi-professional clinical team offer a wide range of specialised skills and it may be more appropriate to consult with them for things you may have seen a GP for in the past.
GP appointments are booked for 15 minutes. If you have several problems to discuss or feel you may require longer, please note this in your Online Consult form or let the the reception staff know at the time of booking.
Booking & Cancelling Appointments
All appointments can be booked by telephoning the practice.
You can also contact us by using Online Consult.
We have a facility to remind you about appointments you have booked with us by sending a text message to your mobile phone. To benefit from this facility please ensure your mobile telephone number is up to date. If you do not wish to receive text reminders please inform the reception staff.
If you are unable to attend your appointment, please cancel as soon as possible so we can offer your time to another patient.
Please ensure that you arrive to your appointment in time. If you are more than 10 minutes late for an appointment you may be requested to re-book for an alternative date/time.
Occasionally the doctor may be called away on an emergency visit during surgery. This will likely cause delays and we ask you to please be patient with us if this does occur.
The majority of patients who cannot attend an appointment inform us with plenty of notice so we can utilise the appointment for another patient. For patients who do not inform us that they cannot attend an appointment the following policy will apply:
- If you fail to attend an appointment without informing us, we will write to you asking if there are any specific problems preventing you from letting us know
- If you repeatedly fail to attend appointments you may be removed from the practice list and will have to find an alternative GP practice
Please help Lancaster Medical Practice make the best use of its appointments for all of its patients.
The practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed. The safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
Wherever possible we ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way.
Where this is not possible we will endeavour to provide a formal chaperone at the time of the request – occasionally, however, it may be necessary to re-schedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with the practice chaperone policy.
Home visits are made at the discretion of the doctor and are reserved for the severely ill, very elderly and housebound patients.
Our Care At Home Team deal with all home visits, and can be contacted by calling 01524 551551 and choosing option 2. They will ask you for details of the problem which will be passed to the visiting clinician.
If you are not sure whether you need to be seen at home or at the surgery, our team will be able to advise you.
Requests for home visits should preferably be made before 11.00 am as this allows the team to plan visits more efficiently.
Unplanned appointments are for those who require medical attention within 72 hours. Our clinicians triage these patients’ conditions and determine in what timeframe they should be treated.
If you need a non-urgent, routine or follow-up appointment to review or discuss a problem, you can book an appointment with a clinician in advance (please note that waiting times are regularly changing and vary for different clinicians).
When arranging your appointment, you may be able to request a telephone consultation unless one of our clinicians determines you need to be seen face to face.
You may be asked to send in a photo to aid this consultation. This will usually be requested via a text which will allow you to send in a photo to the practice.
The reception staff have a list of ailments that are suitable for a telephone consultation, so please be guided by them.