Telephone and Video Consultations

In response to COVID-19, we have changed the way we carry out many aspects of our work.

We recognise the importance of face-to-face appointments and have continued to see patients in person throughout the pandemic. However, in order to keep everyone safe we have introduced video consultations, and increased the number of telephone consultations we offer. Here are some helpful tips to aid you with these types of appointment:

  • Make sure you are in a confidential area where you can speak freely without being overheard.
  • Make sure you are somewhere you will not be distracted by anyone or anything. If you are able, go to a separate room away from others.
  • Make sure the volume is turned up so you can hear the clinician clearly.
  • Make sure the TV/radio volume is turned down whilst taking the call.
  • If you are having a video consultation and using your phone, ensure that you are connected to your home Wi-Fi if you have this, to ensure a better connection.
  • If you have questions, write these down before your appointment so you don’t forget to ask what it is you want to know and are clear about what you want to ask.
  • During the consultation, the clinician will only be able to deal with the reason the appointment was made.

To take part in a video consultation you will need the following:

  • an account with either myGP or Patient Access;
  • a smartphone or tablet for myGP;
  • a smartphone, tablet or laptop/PC for Patient Access;
  • access to the internet or a mobile network with a strong connection (there may be a charge from your mobile provider);
  • a webcam and microphone or a smartphone with integrated camera and audio;
  • to be in an environment where you can speak confidentially to the clinician.