Non-urgent advice: Lancaster University South Campus Entrance Closed
As of 5.30pm on Thursday 12th May, the Lancaster University campus south entrance (Alexandra Park) will be closed to all vehicles until further notice. Anyone attending our Lancaster University site should enter the campus via the main entrance (Bigforth Drive – next to the sports centre).
How to Contact the Practice
Online Consult is our new service which provides an alternative way to contact the practice by guiding you through a series of questions to determine what your query is (both administrative and medical), and what the next steps should be. If general practice is the most appropriate option for you, we will be notified and one of our team will give you a call in the timeframe shown on screen.
Contact us online using Online Consult 24/7.
When Calling the Practice
Option 1
Cancel Appointment
Use this option to cancel an appointment and not rebook.
Option 2
Care at Home
Use this option to request a home visit.
Option 3
COVID-19 Vaccine Queries
Use this option for advice about, or to book an appointment for, a COVID vaccination.
Option 4
Prescription Queries
Queries only – should not be used to order prescriptions
Available times:
- 8:30am – 12:30pm
- 1pm – 5pm
Option 5
All other requests
Use this option for all other requests.
We Have a New Telephone Number
In order to make contacting the practice easier, we have introduced one new telephone number which will replace our existing legacy numbers.
The new number is:
01524 551551
You can continue to use any of our legacy numbers for the time being, but please note that these will be phased out in the future:
- 01524 842200
- 01524 541651
- 01524 846999
- 01524 842284
- 01524 387780
- 01524 751284
- 01524 64135
- 01524 32622
All of these numbers connect to our main switchboard which will be answered by our Patient Services team.
Lancaster
LA1 1PN
Lancaster,
LA1 1RE
Lancaster,
LA1 2LG
Lancaster,
LA1 4JS
South West Drive,
Bailrigg,
Lancaster,
LA1 4ZP
Galgate,
Lancaster,
LA2 0NB
Scale Hall,
Lancaster,
LA1 5BY
Lancaster,
Lancashire,
LA1 3AQ
Non-urgent advice: Extended Access
The North Lancashire Extended Access Service is available for patients registered with Ash Trees Surgery, Bay Medical Group, Lancaster Medical Practice, and Queen Square Surgery.
The Service includes:
– WEEKDAY pre-bookable and same day general practice appointments from 6.30 pm to 8.00 pm
– WEEKEND pre-bookable and same day appointments on both Saturday and Sunday
Appointments for this service can be booked by phoning the surgery between the hours of 8.00 am and 6.30 pm, Monday to Friday. If phoning outside of these hours, please dial 111.
Non-urgent advice: When We Are Closed
If you need to see a Doctor when the surgery is closed please telephone 111
During the out of hours period call NHS 111 for assessment and advice. If your condition requires further treatment they will identify the most appropriate local service to meet your need and either direct you to the service or pass your assessment details directly on to it. This includes the local GP Out of Hours Service, Bay Urgent Care.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Lancaster Medical Practice is a partnership registered in England and Wales whose registered office is 8 Dalton Square, Lancaster, LA1 1PN. VAT registration number: GB 343 269 302