How to Contact the Practice

Contact us online

There is a new way to contact us online called PATCHS.

You can contact us online for medical purposes to request help and advice for any symptoms you are having, or administrative purposes to request documentation, such as a medical report or fit note. Some patients find this method of contact more convenient than telephoning or visiting the practice.

It is easy to contact the practice online and saves you time. On Patchs, you will only have to answer a few simple free text questions covering the details of your request. We will then contact you to discuss the most appropriate next steps.

In order to use Patchs to contact us online, you will need to sign up and make an account. Sign up is a simple and quick process and creation of an account means you can view all text, email and online communications in one place.

Contact us online using Patchs.

When Calling the Practice

There is now only one telephone number that you need to contact us. Please dial 01524 551551 and select the appropriate option for your query.

Option 1

Cancel Appointment

Use this option to cancel an appointment and not rebook.

Option 2

Care at Home

Use this option to request a home visit.

Option 3

NHS App or Patchs

Use this option for any queries regarding the setting up of the NHS App or Patchs.

Option 4

Prescription Queries

Queries only – should not be used to order prescriptions

Available times:

  • 8:30am – 12:30pm
  • 1pm – 5pm

Option 5

All other requests

Use this option for all other requests.

If you try to contact the practice on one of our legacy phone numbers, you will be asked to end your call and re-dial the practice telephone number – 01524 551551.

We use Patchs to Message Patients

Patchs provides a safe and secure way of contacting you via email or text message.

Your email or text message is from the practice if:

  • The message has been sent by Patchs
  • Our practice name is at the bottom of the message
  • You are asked to enter your date of birth to access your information

For security reasons, some messages sent from Patchs may contain a link – this is safe to access and ensures your information is only seen by you.

Dalton Square Practice
8 Dalton Square

Accessible Directions to Dalton Square Practice

King Street Surgery
38 King Street,

Accessible Directions to King Street Surgery

Owen Road Surgery
69 – 71 Owen Road,

Accessible Directions to Owen Road Surgery

Rosebank Surgery
Ashton Road / Rosebank,

Accessible Directions to Rosebank Surgery

University Health Centre
Lancaster University,
South West Drive,

Accessible Directions to the University Health Centre

Galgate Surgery
Highland Brow,

Accessible Directions to Galgate Surgery

Scale Hall Surgery
1 West Drive,
Scale Hall,

Accessible Directions to Scale Hall Surgery

Please note: Scale Hall Surgery is temporarily closed

Meadowside Medical Practice
1-3 Meadowside,

Accessible Directions to Meadowside Medical Practice

Plan your journey to one of our sites by bus.

Surgeries are open at the following times:

08:00 – 18:30

08:00 – 18:30

08:00 – 18:30

08:00 – 18:30

08:00 – 18:30

Please note: Scale Hall Surgery is temporarily closed

This is a general email which is not monitored continuously and is only for general enquiries and for you to provide feedback to us. It should NOT be used to request healthcare or provide personal medical details.

Please note: Your email will NOT be answered if it is for any of the reasons below:

Booking an appointment. All appointments can be booked by telephoning the surgery using your usual number. You can also use Patchs.

Ordering a prescription. Prescriptions can be ordered via Patient Access or the NHS App, or by handing in your request slip in the prescription order box at reception.

Other health matters such as test results or to speak with a Clinician. Test results are available online when you request access to your medical records, you can also request test results via Patchs. If you wish to speak with a clinician, then please phone the surgery or use Patchs.

Sign up for online services

If you still need to email us please do so at [email protected].

Non-urgent advice: Enhanced Access

The North Lancashire Enhanced Access Service is available for patients registered with Ash Trees Surgery, Bay Medical Group, Lancaster Medical Practice, and Queen Square Surgery.

The Service includes:
– WEEKDAY pre-bookable and same day general practice appointments from 6.30 pm to 8.00 pm
– WEEKEND pre-bookable and same day appointments on both Saturday and Sunday

Appointments for this service can be booked by phoning the surgery between the hours of 8.00 am and 6.30 pm, Monday to Friday. If phoning outside of these hours, please dial 111.

Enhanced Access further information

Non-urgent advice: When We Are Closed

If you need to see a Doctor when the surgery is closed please telephone 111

During the out of hours period call NHS 111 for assessment and advice. If your condition requires further treatment they will identify the most appropriate local service to meet your need and either direct you to the service or pass your assessment details directly on to it. This includes the local GP Out of Hours Service, Bay Urgent Care.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Find out when we will be closed for staff training

Lancaster Medical Practice is a partnership registered in England and Wales whose registered office is 8 Dalton Square, Lancaster, LA1 1PN. VAT registration number: GB 343 269 302

Page last reviewed: March 22nd, 2024
Next review due: June 5th, 2024