How to Contact the Practice
Contact us online
There is a new way to contact us online called PATCHS.
You can contact us online for medical purposes to request help and advice for any symptoms you are having, or administrative purposes to request documentation, such as a medical report or fit note. Some patients find this method of contact more convenient than telephoning or visiting the practice.
It is easy to contact the practice online and saves you time. On Patchs, you will only have to answer a few simple free text questions covering the details of your request. We will then contact you to discuss the most appropriate next steps.
In order to use Patchs to contact us online, you will need to sign up and make an account. Sign up is a simple and quick process and creation of an account means you can view all text, email and online communications in one place.
Contact us online using Patchs.
When Calling the Practice
There is now only one telephone number that you need to contact us. Please dial 01524 551551 and select the appropriate option for your query.
Option 1
Cancel Appointment
Use this option to cancel an appointment and not rebook.
Option 2
Care at Home
Use this option to request a home visit.
Option 3
COVID-19 Vaccine Queries
Use this option for advice about, or to book an appointment for, a COVID vaccination.
Option 4
Prescription Queries
Queries only – should not be used to order prescriptions
Available times:
- 8:30am – 12:30pm
- 1pm – 5pm
Option 5
All other requests
Use this option for all other requests.
If you try to contact the practice on one of our legacy phone numbers, you will be asked to end your call and re-dial the practice telephone number – 01524 551551.
We use Patchs to Message Patients
Patchs provides a safe and secure way of contacting you via email or text message.
Your email or text message is from the practice if:
- The message has been sent by Patchs
- Our practice name is at the bottom of the message
- You are asked to enter your date of birth to access your information
For security reasons, some messages sent from Patchs may contain a link – this is safe to access and ensures your information is only seen by you.
Lancaster
LA1 1PN
Lancaster,
LA1 1RE
Lancaster,
LA1 2LG
Lancaster,
LA1 4JS
South West Drive,
Bailrigg,
Lancaster,
LA1 4ZP
Galgate,
Lancaster,
LA2 0NB
Scale Hall,
Lancaster,
LA1 5BY
Accessible Directions to Scale Hall Surgery
Please note: Scale Hall Surgery is temporarily closed
Lancaster,
Lancashire,
LA1 3AQ
Non-urgent advice: Enhanced Access
The North Lancashire Enhanced Access Service is available for patients registered with Ash Trees Surgery, Bay Medical Group, Lancaster Medical Practice, and Queen Square Surgery.
The Service includes:
– WEEKDAY pre-bookable and same day general practice appointments from 6.30 pm to 8.00 pm
– WEEKEND pre-bookable and same day appointments on both Saturday and Sunday
Appointments for this service can be booked by phoning the surgery between the hours of 8.00 am and 6.30 pm, Monday to Friday. If phoning outside of these hours, please dial 111.
Non-urgent advice: When We Are Closed
If you need to see a Doctor when the surgery is closed please telephone 111
During the out of hours period call NHS 111 for assessment and advice. If your condition requires further treatment they will identify the most appropriate local service to meet your need and either direct you to the service or pass your assessment details directly on to it. This includes the local GP Out of Hours Service, Bay Urgent Care.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Lancaster Medical Practice is a partnership registered in England and Wales whose registered office is 8 Dalton Square, Lancaster, LA1 1PN. VAT registration number: GB 343 269 302
Page last reviewed: May 26th, 2023
Next review due: November 22nd, 2022