Non-urgent advice: Lancaster University South Campus Entrance Closed

As of 5.30pm on Thursday 12th May, the Lancaster University campus south entrance (Alexandra Park) will be closed to all vehicles until further notice. Anyone attending our Lancaster University site should enter the campus via the main entrance (Bigforth Drive – next to the sports centre).

How to Contact the Practice

Online Consult
Contact us online using Online Consult

Online Consult is our new service which provides an alternative way to contact the practice by guiding you through a series of questions to determine what your query is (both administrative and medical), and what the next steps should be. If general practice is the most appropriate option for you, we will be notified and one of our team will give you a call in the timeframe shown on screen.

Contact us online using Online Consult 24/7.

When Calling the Practice

Option 1

Cancel Appointment

Use this option to cancel an appointment and not rebook.

Option 2

Care at Home

Use this option to request a home visit.

Option 3

COVID-19 Vaccine Queries

Use this option for advice about, or to book an appointment for, a COVID vaccination.

Option 4

Prescription Queries

Queries only – should not be used to order prescriptions

Available times:

  • 8:30am – 12:30pm
  • 1pm – 5pm

Option 5

All other requests

Use this option for all other requests.

We Have a New Telephone Number

In order to make contacting the practice easier, we have introduced one new telephone number which will replace our existing legacy numbers.
The new number is:

01524 551551

You can continue to use any of our legacy numbers for the time being, but please note that these will be phased out in the future:

  • 01524 842200
  • 01524 541651
  • 01524 846999
  • 01524 842284
  • 01524 387780
  • 01524 751284
  • 01524 64135
  • 01524 32622

All of these numbers connect to our main switchboard which will be answered by our Patient Services team.

Dalton Square Practice
8 Dalton Square

Accessible Directions to Dalton Square Practice

King Street Surgery
38 King Street,

Accessible Directions to King Street Surgery

Owen Road Surgery
69 – 71 Owen Road,

Accessible Directions to Owen Road Surgery

Rosebank Surgery
Ashton Road / Rosebank,

Accessible Directions to Rosebank Surgery

University Health Centre
Lancaster University,
South West Drive,

Accessible Directions to the University Health Centre

Galgate Surgery
Highland Brow,

Accessible Directions to Galgate Surgery

Scale Hall Surgery
1 West Drive,
Scale Hall,

Accessible Directions to Scale Hall Surgery

Meadowside Medical Practice
1-3 Meadowside,

Accessible Directions to Meadowside Medical Practice

Opening Times

All the surgeries are open at the following times:

08:00 – 18:30

08:00 – 18:30

08:00 – 18:30 (Scale Hall 08:00 – 12:00)

08:00 – 18:30

08:00 – 18:30


This is a general email which is not monitored continuously and is only for general enquiries and for you to provide feedback to us. It should NOT be used to request healthcare or provide personal medical details.

Please note: Your email will NOT be answered if it is for any of the reasons below:

Booking an appointment. All appointments can be booked by telephoning the surgery using your usual number. You can also use Online Consult.

Ordering a prescription. Prescriptions can be ordered via the myGP app, Patient Access or the NHS App, or by handing in your request slip in the prescription order box at reception.

Other health matters such as test results or to speak with a Clinician. Test results are available online when you request access to your medical records, you can also request test results via Online Consult. Ask for a form at reception. If you wish to speak with a Clinician, then please phone the surgery or use Online Consult.

Details on how to sign up for online services can be found here

If you still need to email us please do so at

Non-urgent advice: Extended Access

The North Lancashire Extended Access Service is available for patients registered with Ash Trees Surgery, Bay Medical Group, Lancaster Medical Practice, and Queen Square Surgery.

The Service includes:
– WEEKDAY pre-bookable and same day general practice appointments from 6.30 pm to 8.00 pm
– WEEKEND pre-bookable and same day appointments on both Saturday and Sunday

Appointments for this service can be booked by phoning the surgery between the hours of 8.00 am and 6.30 pm, Monday to Friday. If phoning outside of these hours, please dial 111.

More Information

Non-urgent advice: When We Are Closed

If you need to see a Doctor when the surgery is closed please telephone 111

During the out of hours period call NHS 111 for assessment and advice. If your condition requires further treatment they will identify the most appropriate local service to meet your need and either direct you to the service or pass your assessment details directly on to it. This includes the local GP Out of Hours Service, Bay Urgent Care.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Find out when we will be closed for staff training

Lancaster Medical Practice is a partnership registered in England and Wales whose registered office is 8 Dalton Square, Lancaster, LA1 1PN. VAT registration number: GB 343 269 302