Change to Collection of Prescriptions / Medication

The way prescriptions are provided is changing.

ALL prescriptions will now be sent electronically which means there is NO need for patients to have a paper prescription to collect their medication.  It can all be done using the Electronic Prescription Service.

The Electronic Prescription Service (EPS) is an NHS service which allows you to collect your medication from a Pharmacy without the need for a paper prescription.

Where you have nominated a Pharmacy to collect your prescription from

  • Your prescription will go straight to your nominated pharmacy as soon as it is signed off by the GP practice. 
  • You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Where you have NOT nominated a Pharmacy to collect your prescription from

  • If you have regular medication, nominating a pharmacy is the best option;
  • If you do not nominate a pharmacy you can collect your medication from any pharmacy in England;
  • When you arrive at the pharmacy you will need to provide them with the printed token or your NHS number; 
  • You will then have to wait for the Pharmacist to prepare your medication.

Where do I find my NHS Number?

  • On the myGP and Patient Access apps (if you have registered with the practice for online access and received a registration letter);
  • Right hand side of your repeat prescription slip;
  • Test results;
  • Hospital referral letters;
  • Appointment letters.

Can I change my nomination or cancel it and get a paper prescription?

If you want to change your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

ALL prescriptions will be sent electronically but, for the moment, it is still possible to get a paper prescription (token).

Is EPS reliable, secure and confidential?

Yes.  Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.

Private Prescriptions

The process for private prescriptions will not change.  A signed paper prescription will still be issued.

More information can be found at www.nhs.uk/EPS