GP surgeries nationally are making changes to make online contact as simple as possible.
On Monday 27 March, we will be replacing Online Consult with a new online contact system, Patchs. From this date, you will no longer be able to use Online Consult to contact the practice to request help online – please use Patchs instead.
You can contact us online for medical purposes to request help and advice for any symptoms you are having, or administrative purposes to request documentation, such as a medical report or fit note. Some patients find this method of contact more convenient than telephoning or visiting the practice.
The new online system has been designed to make it easier for you to contact the practice online and save you time. Instead of choosing and populating a specific online form, you will only have to answer a few simple free text questions covering the details of your request. We will then contact you to discuss the most appropriate next steps.
In order to use Patchs to contact us online, you will need to sign up and make an account. Sign up is a simple and quick process and means that any online forms that you complete going forward will be added to your medical record. You may be aware that Patchs also provides our email and text messaging service, and creation of an account means you can view all text, email and online communications in one place.
When you sign up, you will see a message about anonymised data. Anonymised data is data that cannot identify you and this may be shared with the creators of Patchs, the University of Manchester, for research purposes to ensure Patchs is delivering its intended benefits. You can opt to stop sharing anonymised data on the data privacy page in your account. Doing so will not affect your ability to continue using Patchs or to access GP services.
Patchs will launch on our website on Monday 27 March and will be available on the NHS App in the coming weeks.