Noticeboard

All 2nd appointments for the Pfizer COVID-19 vaccination have been cancelled, click here for more information.

See information regarding the COVID-19 vaccine here.

Read a letter explaining our role during the COVID-19 pandemic here.

Zero Tolerance Policy

A number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff – all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken

Please be aware that it is not a GP’s responsibility to issue school letters of absence for your children, regarding COVID-19 or other illness. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19, is close to someone who has COVID-19 or has received a letter advising them to shield.

How do I order my Repeat Prescriptions?

The quickest, easiest and most secure way to order your repeat medication is by using Online Services.  The benefits of ordering online are shown below alongside the other ways in which you can order your medication.

 

Pros

Cons

On line using myGP or Patient Access

·       Quicker;

·       More efficient;

·       Goes directly into the medical records system for authorisation;

·       Can be ordered 24 hours per day/7 days per week;

·       Can be ordered from anywhere – home or away;

·       Reduces capacity for error

·       Need to register in person for use

ask your Pharmacy to order on your behalf

·       You pharmacist will order for you;

·       You don’t need to have a computer, tablet or smartphone

·       There is an extra step before the Practice receives your request. This gives the Practice less time to issue your prescription;

·       More chance of error in your order due to misunderstanding of your request;

·       Can only be ordered when Pharmacy is open

By Hand by leaving your request slip in the prescription order box or at reception

·       You know the paper is at the surgery;

·       You don’t need to have a computer, tablet or smartphone

·       There will be a delay between you dropping off the request and it being actioned;

·       Possible errors due to legibility;

·       Possible delay whilst a Medicine Coordinator checks the order and ensures you have ordered correctly;

·       Can only be ordered during Practice opening hours

What are the time-frames for ordering my Repeat Prescriptions?

Please order your repeat prescriptions at least four full working days (excluding weekends and Bank Holidays) before you wish to collect them.  Requesting prescriptions at short notice can cause extra work for staff and doctors and causes delays for other patients.

You need to allow extra time to process your prescription if the items you require are not on your repeat medication list as this often has to be approved by your GP.

Details of expected time-frames are shown below:

Order

Ready to Collect

Monday before 12.00pm

Friday after 2.00pm

Tuesday before 12.00pm

Monday after 2.00pm

Wednesday before 12.00pm

Tuesday after 2.00pm

Thursday before 12.00pm

Wednesday after 2.00pm

Friday before 12.00pm

Thursday after 2.00pm

Nominated Pharmacy

Did you know you can also nominate a pharmacy of your choice for your prescription to be sent directly to by your GP? This means your prescription will go straight to the pharmacy you choose and you do not need to collect the paper prescription from Reception.  Please ask at reception for further information and to nominate your pharmacy.

Medication Reviews

Patients on repeat medication will be asked to speak to a member of the clinical team at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

 
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