Noticeboard

Read a letter explaining our role during the COVID-19 pandemic here.

Flu Clinics

We are offering additional flu clinics on Monday 23rd and Saturday 28th November.

Click here for more information

Zero Tolerance Policy

A number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff – all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken

Please be aware that it is not a GP’s responsibility to issue school letters of absence for your children, regarding COVID-19 or other illness. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19, is close to someone who has COVID-19 or has received a letter advising them to shield.

Extended Hours

The North Lancashire Extended Access Service is available for patients registered with Ash Trees Surgery, Bay Medical Group, Lancaster Medical Practice, and Queen Square Surgery.

The Service includes:

  • WEEKDAY pre-bookable and same day general practice appointments from 6.30 pm to 8.00 pm
  • WEEKEND pre-bookable and same day appointments on both Saturday and Sunday

Appointments for this service can be booked by phoning the surgery between the hours of 8.00 am and 6.30 pm, Monday to Friday.  If phoning outside of these hours, please dial 111.

SiteServices Offered

Rosebank Surgery Lancaster

Monday to Thursday

6.30 pm to 8 pm GP, Practice Nurse and  Pharmacy Appointments

Saturday
8 am to 2.30 pm GP, Practice Nurse and Pharmacy Appointments

Urgent Treatment Centre Morecambe

Wednesday and Fridays
6.30 pm to 8 pm GP appointments 

Monday to Friday
6.30 pm to 8 pm Health Care Assistant Appointments providing blood clinics

Saturday
8 am to 2.30 pm Health Care Assistant and Practice Nurse Appointments providing blood  / smear and long term condition reviews

Sunday
8 am to 2 pm  GP appointments, Health Care Assistant  and Practice Nurse Appointments providing blood  / smear and long term condition reviews

GP appointments are for all routine conditions however may exclude patients with on-going chronic conditions which require continuity of care from their usual GP, eg, patients with severe on-going mental health issues.

Chronic Disease Nurse Clinics provide annual reviews for patients with a long-term condition, eg, COPD, Asthma, hypertension and cardiovascular disease.

Health Care Assistants can carry out venepuncture (blood testing), ECGs and Wound care.

Patients can book these appointments via their practice receptionist as usual. To obtain an appointment outside practice opening hours, call your normal practice number and your call will be diverted to the Extended Access Service. 

Only patients who have a pre-booked appointment will be given access to the practice to see the Clinician.

 
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