See information regarding the COVID-19 vaccine here.

Received a GP Patient Survey? Click here.

Zero Tolerance Policy

A number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff – all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken

Please be aware that it is not a GP’s responsibility to issue school letters of absence for your children, regarding COVID-19 or other illness. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19, is close to someone who has COVID-19 or has received a letter advising them to shield.

COVID-19 Vaccine Frequently Asked Questions

  • Where are the COVID-19 vaccine clinics being held?

Our clinics are held at the Health Innovation Campus, which is part of Lancaster University. However, the building is not located on the main university campus – you will need to take a different turning off the A6 if you are attending the clinics.

Full Address: Health Innovation Campus, Sir John Fisher Drive, Lancaster, LA1 4AT

If approaching from the south (Galgate): You should travel north on the A6, and past the main university entrance where the sports centre is (straight on at those traffic lights). You should then turn right at the next set of traffic lights.

If approaching from the north (Lancaster): Turn left at the new set of traffic lights, before the main university campus. If you have reached the main campus – you’ve gone too far.

Click here to see a map with directions to the Health Innovation Campus.

Our vaccination clinics are being held at the Health Innovation Campus due to its large space, facilitating us vaccinating a large number of patients in a short period of time.  This is the designated primary care location for Lancaster currently – unfortunately we are unable to deliver vaccines from any other locations currently.

  • When will I be eligible to get the vaccine?

We are currently following rules outlined by the Joint Committee on Vaccination and Immunisation (JCVI) on which groups should receive their vaccinations first. This is the priority list as outlined by the JCVI:

Please also consider that we are reliant on the supply of vaccines for the speed at which we vaccinate our population.

  • I am a frontline worker, why have I not been invited yet?

If you are a frontline healthcare or social care worker and have not yet been invited for your vaccination, please check within your organisation first. If there is no plan in place for COVID-19 vaccinations within your organisation then please ask your employer to contact us on 01524 842200.

  • I am housebound, when will I be vaccinated?

At this time we are awaiting guidance on how to transport vaccine doses to individuals who are housebound.  We will be in contact with our housebound patients as soon as we can.

If you think you would be able to get to the Health innovation Campus (there is wheelchair access) for your vaccination then please call the practice on 01524 842200 and we will be able to arrange that for you as long as you are currently eligible.

  • How will I be contacted to be invited to book an appointment?

If we have a mobile number for you on our records then you will receive a text from which you can follow a link to book into an appointment. Alternatively, if we do not have a mobile number for you on our records then we will call you to invite you to book an appointment.

  • How do I know that the invitation is not a scam?

Click here to see an example of what the text invitation will look like.

Please be aware that even if you are registered with Queen Square Medical Practice the invitation will come from Lancaster Medical Practice. Additionally, please note that Lancaster Medical Practice as well as all NHS organisations will NEVER ask for any banking information, passwords or PIN numbers. If you think you have received a false invitation, you can report it using Action Fraud:

  • I don’t know if my contact details are up to date

If you think that we may have an outdated phone number for you, please either ring the practice on 01524 842200 or fill in this form online: Please note that this is for Lancaster Medical Practice patients only.






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