Noticeboard

All 2nd appointments for the Pfizer COVID-19 vaccination have been cancelled, click here for more information.

See information regarding the COVID-19 vaccine here.

Read a letter explaining our role during the COVID-19 pandemic here.

Zero Tolerance Policy

A number of our staff have recently experienced foul and abusive language or behaviour from a minority of patients. This is not acceptable and we will not tolerate this sort of behaviour towards our staff – all of whom continue to work tirelessly during this pandemic. In line with our zero tolerance policy, if you are found to be abusive towards members of staff then appropriate action will be taken

Please be aware that it is not a GP’s responsibility to issue school letters of absence for your children, regarding COVID-19 or other illness. Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19, is close to someone who has COVID-19 or has received a letter advising them to shield.

Do It Online

What are Online Services?

GP online services allow you to access a range of services via your computer, mobile or tablet. There are lots of apps available to use but Lancaster Medical Practice only supports Patient Access and myGP. Although we support both our preferred app is myGP because of the future functionality in development. However, we will not stop supporting Patient Access.

NEW! Video Consultations

With the increasing severity of the Coronavirus, we are looking at new ways of working. This is to ensure the safety of both our patients and our staff.

We offer appointments via video rather than face-to-face. This will mainly be through the myGP app but we may also use Patient Access.

To take part in a video consultation you will need the following:

  • an account with either myGP or Patient Access;
  • a smartphone or tablet for myGP;
  • a smartphone, tablet or laptop/PC for Patient Access;
  • access to the internet or a mobile network with a strong connection (there may be a charge from your mobile provider);
  • a webcam and microphone or a smartphone with integrated camera and audio;
  • to be in an environment where you can speak confidentially to the clinician.

We have developed a user guide for patients which details what you will need to do to ensure you are ready for your video consultation. This can be downloaded below.

Video Consultations - Patient Guide

What are the Benefits of Registering for Online Services?

We strongly recommend that you sign up for online services but the choice is yours. However, the benefits of signing up are:

  • No waiting in the telephone queue
  • Booking of appointments from home 24/7 – we are looking to release more appointment types
  • Order prescriptions from home 24/7.  Please refer to the repeat prescriptions page for further information on how to order repeat medication
  • Can view medical records, test results etc from home

You can still contact the practice by phone, this is just another option, which other patients have found is more convenient and saves them time.

How do I register for Online Services?

To book appointments using myGP all you need is to match the mobile number held on your medical record and your date of birth. This will enable you to book appointments and use video immediately.

For all other functionality available on myGP and to register for all functionality on Patient Access, you will need to contact Reception (via the usual telephone numbers). When you speak to Reception you will be asked to verify your ID by answering some security questions.  You will then be issued with the relevant details to register for access.

myGP - Sign Up Guide

Patient Access - Sign Up Guide

What is the difference between the software?

Below is a table which shows the current and future functionality which will help you choose which you want to sign up to. Please remember you can sign up to both and use them for different functionality.

Functionality

myGPPatient Access

Self-registration for appointment booking

P

O

Suited to use on a PC

O

P

Available on Smartphone/tablet

P

P

Booking/cancelling appointments

P

P

Video Consultations

P

P

Ordering repeat medications

P

P

Access to medical record

P

P

Book appointments for dependents

P

P

Order repeat medications for dependents

Future development

P

Access to medical records for dependents

Future development

P

Mini triage of appointments

P

O

Practice can text patients

P

O

Patient can submit certain home readings ie. Peak flow/blood pressure/pulse/weight

soon

O

Certain appointments can be held for a cohort of patients eg. Flu, shingles, B12 injections

P

O

 
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