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Repeat Prescription Turnaround Times – Important Information for Patients - Please click here for more details

Changes to the way you order and collect repeat prescriptions

From Friday 12th July 2019 you will no longer be able to order your repeat medication on the prescription telephone line. When prescriptions are requested over the phone, mistakes are more likely due to either confusion with drug name pronunciation, or errors made when interpreting the verbal request.  Further information can be found in the Spring Newsletter.


Do It Online

What are Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online;
  • renew or order repeat prescriptions online;
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results;
  • update your details.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

myGP App

myGP is an app for use on your smartphone or tablet. To register all you need is to match the mobile number held on your medical record and your date of birth. This will enable you to book appointments immediately. Each time you log on to the service you will require only the 4-digit PIN provided during sign-up. If you want to order medication you will need to complete the online services application form.  To view your medical records you will also need to sign-up to Patient Access (see below).

 Patient Access

Patient Access is available to use on your PC, laptop, phone or tablet. It requires you to register in person at Reception. To do this, you will need to complete the online services application form to give to the Reception staff at your practice, along with 2 forms of ID, one of which must be photo ID (passport, driving license).  You will then be issued with the relevant details to register for access. Each time you log on to the service you will require your username and password. 

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