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Repeat Prescription Turnaround Times – Important Information for Patients - Please click here for more details

Changes to the way you order and collect repeat prescriptions

From Friday 12th July 2019 you were no longer be able to order your repeat medication on the prescription telephone line. When prescriptions are requested over the phone, mistakes are more likely due to either confusion with drug name pronunciation, or errors made when interpreting the verbal request. Please ask our Reception staff for other ways to order your medication.

 

Do It Online

What are Online Services?

GP online services allow you to access a range of services via your computer, mobile or tablet. There are lots of apps available to use but Lancaster Medical Practice only supports Patient Access and myGP. Although we support both our preferred app is myGP because of the future functionality in development. However, we will not stop supporting Patient Access.

More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

What if I don’t want to register for Online Services?

You do not have to sign up to online services if you don’t want to but below are the benefits of signing up:

  • No waiting in telephone queue
  • Booking of appointments from home 24/7 – we are looking to release more appointment types
  • Order prescriptions from home 24/7
  • Can view medical records, test results etc from homeYou can still contact the practice by phone* or in person, this is just another option, which other patients have found is more convenient and saves them time.

*Please note: The ability to order repeat prescriptions by telephone ceased on Friday 12th July 2019. Please refer to the repeat prescriptions page for information on how to order repeat medication.

What is the difference between the software?

Below is a table which shows the current and future functionality which will help you choose which you want to sign up to. Please remember you can sign up to both and use them for different functionality.

Functionality

myGPPatient Access

Self-registration for appointment booking

P

O

Suited to use on a PC

O

P

Available on Smartphone/tablet

P

P

Booking/cancelling appointments

P

P

Ordering repeat medications

P

P

Access to medical record

P

P

Book appointments for dependents

P

P

Order repeat medications for dependents

Future development

P

Access to medical records for dependents

Future development

P

Mini triage of appointments

P

O

Practice can text patients

P

O

Patient can submit certain home readings ie. Peak flow/blood pressure/pulse/weight

soon

O

Certain appointments can be held for a cohort of patients eg. Flu, shingles, B12 injections

P

O

How do I register for Online Services?

To book appointments using myGP all you need is to match the mobile number held on your medical record and your date of birth. This will enable you to book appointments immediately.

For all other functionality available on myGP and to register for all functionality on Patient Access, you will need to register in person at Reception (at any site). To do this, you will need to complete the online services application form to give to the Reception staff, along with 2 forms of ID, one of which must be photo ID (passport, driving license).  You will then be issued with the relevant details to register for access.

 
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